FAQs
Frequently Asked Questions
Everything you need to know before and after you order.
Ordering & Shipping
Orders ship in 5-8 business days. You'll get a tracking number by email as soon as it's on its way.
Yes, we ship to most countries. Delivery times vary by destination — you'll see an estimate at checkout before you pay.
Email us as soon as possible after ordering. If it hasn't shipped yet, we can usually change or cancel it — once it ships, it falls under our returns policy instead.
Returns & Guarantee
If you're not happy with your order within 30 days of delivery, email us and we'll sort out a return or refund — no complicated process.
Email support@renwold.com with your order number and we'll walk you through the next steps.
Email us with a photo of what you received and your order number — we'll get it fixed, no questions asked.
Product Questions — Xtra Motion
Yes — Xtra Motion folds flat and slides into a jacket pocket or small bag, ready to shoot in seconds.
161 minutes on a full charge. A quick 16-minute top-up gets you back to 80%.
No — the built-in 2-inch touchscreen lets you shoot, review, and adjust settings without pairing a phone.
Xtra Motion, a wrist strap, USB-C to USB-C PD cable, 1/4-inch threaded handle, and a carrying bag.
Still have a question? Email support@renwold.com — a real person replies, usually the same day.