Refund policy

Last updated: 6 August 2026

We want you to be genuinely happy with what you ordered. If you are not, here is exactly how returns work.

Return window

You may return an item within 30 days of the date it was delivered.

Condition of returned items

Items must be in unused, resaleable condition, with all parts, hardware, cushions and covers included.

We recommend keeping the original boxes until you are certain you are keeping the item. They are sized for the modules and give the best protection in transit.

We cannot accept items showing signs of use, including stains, tears, pet hair, odours or visible wear.

How to start a return

Email support@renwold.com with your order number and the reason for the return. We will reply with return instructions and the address to send it to.

Please do not send anything back before contacting us. Returns that arrive without notice cannot be matched to an order and cannot be refunded.

Who pays for return shipping

We pay if the item is faulty, damaged in transit, or not what you ordered. There is no fee in these cases.

You pay if you are returning for any other reason, including that it did not suit your room or you changed your mind.

We do not charge a restocking fee.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether it has been approved.

Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card issuer may take a few additional days to show the refund on your statement.

Where any shipping charge was paid, that charge is not refunded.

Exchanges

The fastest way to exchange an item, including for a different colour, is to return the original for a refund and place a new order. This avoids waiting for the return to be processed before the replacement is sent.

Damaged or faulty items

If something arrives damaged, photograph the box before opening it, then photograph the contents. Email both to support@renwold.com within 7 days of delivery.

We will send replacement parts, a replacement module, or a full refund. You do not need to return an entire sofa because one piece is damaged.

If a manufacturing fault appears after the 30-day window, email us anyway. A fault is a fault whenever it appears, and this policy does not affect your statutory rights.

Cancellations

You can cancel an order for a full refund at any time before it is dispatched. Email support@renwold.com with your order number.

Once an order has been dispatched we cannot recall it, and the returns process above applies instead.

Contact

Questions about a return: support@renwold.com