Shipping policy
Last updated: 6 August 2026
Where we ship
We ship to the United States, United Kingdom, Australia and Canada. We do not currently ship to any other destination.
Shipping cost
Shipping is free on every order, to all four countries. There is no weight surcharge and no oversize fee.
Processing and dispatch
Orders are processed within 1 business day and dispatched within 3 to 5 business days. You will receive tracking by email as soon as each parcel leaves our facility.
Estimated delivery times
After dispatch, typical transit times are:
- United States: 3 to 7 business days
- Canada: 5 to 10 business days
- United Kingdom: 5 to 10 business days
- Australia: 7 to 14 business days
These are estimates rather than guarantees. Carrier delays, weather and customs inspections can extend them.
Deliveries arriving in several boxes
Larger items, including modular sofas, ship as separate boxes rather than one crate. This is so each box clears a standard doorway and stairwell.
Each box is tracked individually, and boxes may be delivered by different vehicles on different days. This is normal and does not mean part of your order is missing.
If more than three business days pass between the first and last box arriving, email support@renwold.com and we will trace the remaining parcels.
Delivery method
Delivery is to your door. Because items arrive as separate modules rather than one assembled piece, each box is manageable for one person to move indoors.
Duties and import taxes
Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. These are not included at checkout and are the responsibility of the recipient.
Incorrect addresses
Please check your shipping address carefully at checkout. We cannot redirect a parcel once it has been dispatched.
If an order is returned to us as undeliverable because of an incorrect address, we will contact you to arrange redelivery, which is charged at cost.
Damaged in transit
If a box arrives visibly damaged, photograph it before opening and email support@renwold.com within 7 days of delivery. We will replace damaged parts at no cost to you.
Lost parcels
If tracking shows no movement for more than seven business days, email us and we will open an investigation with the carrier. If a parcel is confirmed lost, we will replace it or refund you in full.
Contact
Questions about a delivery: support@renwold.com